ΑΞΙΟΛΟΓΗΣΗ ΔΙΑΛΕΙΤΟΥΡΓΙΚΟΤΗΤΑΣ ΗΛΕΚΤΡΟΝΙΚΩΝ ΔΗΜΟΣΙΩΝ ΥΠΗΡΕΣΙΩΝ - INTEROPERABILITY MATURITY ASSESSMENT OF PUBLIC SERVICES: All participants

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S1. Section: Start - Programme content and objectives

Folder Folder L1.2. Multimedia English

S2. Section: Interoperable Public e-Services - Main interoperability issues and concepts (1st Day - 2 hours)

Folder Folder L 2.3. Multimedia English

Folder Folder L2.4. Multimedia Greek

Quiz Quiz L2.5. Quiz

Folder Folder L2.6. Additional Material

S3. Section: Introduction to the Interoperability Maturity Model for electronic public services (1st Day - 4 hours)

Folder Folder L3.3. Multimedia English

Folder Folder 3.4. Multimedia Greek

Quiz Quiz L3.5. Quiz

Folder Folder L3.6. Additional Material

S4.1. Section: Detailed presentation of methodology - Questionnaire structure - Service Context (2nd Day - 1 hour)

Folder Folder L.4.1.3. Multimedia English

Folder Folder L4.1.4. Multimedia Greek

Quiz Quiz L.4.1.5. Quiz

Folder Folder 3. Question - Exercises

Folder Folder L4.1.6. Additional Material

S4.2. Section: Detailed presentation of methodology - Questionnaire structure - Service Delivery (2nd Day - 1 hour)

Folder Folder L4.2.3. Multimedia English

Folder Folder L4.2.4. Multimedia Greek

Quiz Quiz L4.2.5. Quiz

Folder Folder L4.2.6. Additional Material

S4.3. Section: Detailed presentation of methodology - Questionnaire structure - Service Consumption (2nd Day - 2 hour)

Folder Folder L4.3.3. Multimedia English

Folder Folder L4.3.4. Multimedia Greek

Quiz Quiz L4.3.5. Quiz

Folder Folder L4.3.6. Additional Material

S4.4. Section: Detailed presentation of methodology - Service Management (2nd Day - 1 hour)

Folder Folder L4.4.3. Multimedia English

Folder Folder L4.4.4. Multimedia Greek

Quiz Quiz L4.4.5. Quiz

Folder Folder L4.4.6. Additional Material

S5. Section: Presentation of objectives, deliverables of essays and support tools (2nd Day 1,5 hours)

Folder Folder L5.3. Multimedia

Quiz Quiz L5.4. Quiz

Folder Folder L5.5. Additional Material

S6. Section: Working groups declaration and subject selection - discussion of examples (2nd Day - 0,5 hours).

Folder Folder L6.4. Examples

S7. Section: Implementation and support (10 days, 20 June - 3 July)

Assignment Assignment L7.1. Essay deliverables

Folder Folder L7.2. Trainee's Group and Service Title

Folder Folder L7.3. Guidelines for BBB

S8. Section: Essays presentations - Suggestions( final 2 days, 4-5 July)

Folder Folder L8.1. Suggestions for configuring / extending the model

Folder Folder L.8.2. Εssays presented_14-15 May_2018

S9. Section: Suggestions for configuring / extending the model to the national environment or sectoral policies IMAPS (5th Day - 2 hours)

Folder Folder L9.3. Multimedia

Folder Folder L9.4. Question - Exercises

Folder Folder L9.5. Additional Material